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Echopass Enables Contact Center in the Cloud

In the past year various vendors have begun to offer some or all of the systems required to build and run a contact center through a cloud-based service. I recently came across another one, Echopass,...

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Echopass Demonstrates Value of Contact Center in the Cloud

Our benchmark research into the contact center in the cloud shows that almost all companies now support multiple communication channels to engage with customers. Most of them also involve multiple...

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Barriers to Omnichannel Customer Communications

In never ceases to amaze me, the number of new terms and acronyms the contact center market generates. Just as everyone is getting used to the fact that customers interact with companies through...

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